Privacy Policy

Last updated: 8/12/2025
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Company: The Mindful People Group Ltd (“we”, “us”, “our”)

Website: www.mindfulpeople.co.uk

Registered in: England & Wales
We are committed to protecting your privacy and handling your personal information with transparency, sensitivity, and care.

1. Who We Are

The Mindful People Group Ltd provides online counselling and mental-health support services.
For UK GDPR and the Data Protection Act 2018, we are the Data Controller for personal information collected through our website and services.

2. What Information We Collect

Information you provide:

• Full name
• Email address
• Phone number
• Payment information (handled by secure third-party processors)
• Contact form submissions
• Account information
• Therapy-related preferences (we do not store therapy session notes)

Information collected automatically

• IP address
• Browser type
• Device type
• Usage information
• Cookie data

Google Analytics 4 (GA4)

We use Google Analytics 4 to understand how visitors use our website. GA4 uses cookies and similar technologies to collect data such as:

• Pages visited
• Time spent on the site
• Traffic sources
• Device Type
• General geographic region

GA4 does not store full IP addresses and does not identify individuals. Google may use aggregated and anonymised data to improve its services.
Analytics cookies run only with your consent, collected via our cookie banner in line with UK GDPR and PECR.

3. How We Use Your Information

We may use your information to:

• Provide our services
• Process payments
• Manage communication
• Improve website performance
• Comply with legal obligations

We never sell your personal data.

4. Legal Bases for Processing

• Contract – to provide services
• Consent – for cookies or marketing, Google Analytics 4 tracking, and marketing (if applicable)
• Legitimate interests – to operate and improve our platform and ensure service security
• Legal obligation – where we are required to process data by law

5. Sharing Your Information

We share your information only with trusted providers such as:

• Payment processors
• Hosting providers
• Email platforms
• Professional advisers

Google Analytics 4

We share anonymised usage data with Google as part of our use of GA4. Google acts as a data processor and may process anonymised data on servers outside the UK, using approved safeguards such as Standard Contractual Clauses.

Therapists

Therapists contracted with us are responsible for maintaining their own clinical notes and confidentiality obligations. We do not access or store clinical notes.
We never share personal information with third parties for marketing or advertising.

6. International Transfers

Some of our third-party providers (such as Google) process data outside the UK.Where this occurs, we ensure appropriate safeguards are in place, including:

• The UK Addendum to the EU Standard Contractual Clauses (SCCs)
• Legally recognised transfer mechanisms

7. Data Retention

We retain your personal information only for as long as necessary for the purpose it was collected, unless a longer period is required by law.

Analytics data collected via GA4 may be retained for up to 26 months (GA4 default).

You may request deletion of your personal information at any time unless legal obligations prevent it.

8. Your Rights

Under UK GDPR you may:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Restrict how your data is processed
• Object to certain types of processing
• Request data portability
• Withdraw consent at any time (where relevant)

You may exercise these rights by contacting us at:
Contact: privacy@mindfulpeople.co.uk

If you are unhappy with our handling of your data, you also have the right to complain to the Information Commissioner’s Office (ICO).

9. Security

We implement appropriate technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, or disclosure.

10. Contact Us

The Mindful People Group Ltd
Email: privacy@mindfulpeople.co.uk
Registered address: 32 Southern Avenue, London, SE25 4BS