Terms & Conditions

Last updated: 8/12/25
‍
Company: The Mindful People Group Ltd

Please read these Terms & Conditions (“Terms”) carefully before using the Mindful People website (the “Site”) or accessing any services provided by The Mindful People Group Ltd (“we”, “us”, “our”, “Mindful People”).

By using our Site or accessing our services, you agree to these Terms. If you do not agree, please do not use the Site.

1. About Us

The site is operated by:
The Mindful People Group Ltd
Registered in England and Wales.
(Insert company number + registered office address)

Mindful People provides access to therapy services, including Low-Cost Therapy, Individual Therapy, and Couples Therapy delivered online.

If you need immediate help, please contact:Samaritans:  Call 116 123 (free, 24/7)Text “SHOUT” to 85258 for free crisis text support
Or contact your GP or local NHS crisis team

2. Use of the Website

By using this Site, you agree:

• Use the Site for lawful purposes only
• Not attempt to gain unauthorised access to any part of the Site
• Not engage in activity that disrupts the operation, security, or reputation of the Site

We may suspend or restrict access to the Site for maintenance, security, or operational reasons.

3. Eligibility

Users must:

• Be 18 or older unless otherwise stated
• Be registered with a UK GP
• Not currently be engaged in therapy elsewhere or under active mental health care

We reserve the right to decline or discontinue services if we believe our service is not suitable for your needs.

4. User Responsibilities

You agree to:

• Provide accurate information
• Use services lawfully
• Not misuse, disrupt, or attempt to compromise the website
• Not engage in abusive behaviour

5. Payments & Refunds

Payments are processed through secure third-party providers.
Refunds, where applicable, are handled at our discretion.

• Fees may change; updated pricing will always be displayed on the website.
• Sessions cancelled with fewer than 48 hours’ notice may be charged in full.
• If a therapist cancels, users will be offered a rescheduled session or a full refund.

6. Therapist Relationship

Therapists are:

• Independently responsible for their practice
• Bound by professional ethical codes
• Responsible for any clinical records they keep

The Mindful People Group Ltd is not liable for any therapeutic advice or outcomes.

7. Intellectual Property

All content on the website is the property of The Mindful People Group Ltd. You may not reproduce or distribute it without permission.

8. Limitation of Liability

We are not liable for:

• Indirect or consequential losses
• Emotional distress unless due to proven negligence
• Technical interruptions or website downtime

Nothing limits liability where unlawful (e.g., fraud).

9. Termination

We may suspend or terminate accounts that breach these terms.

10. Changes to These Terms

We may update these Terms & Conditions at any time. Continued use after update indicates acceptance.